Changing behaviour around online transactions
An RCT testing the efficacy of live assisted digital transactions. Developed by Good Things Foundation and Toynbee Hall and delivered by 18 community organisations to struggling working-age people.
Information about the programme design and rationale
Evidence about Financial Capability outcomes for programme participants
Evidence that the Financial Capability outcomes were caused by the programme
Evidence about programme implementation, feasibility, and piloting
Evidence about relative costs and benefits of the programme
Topics: Financial Capability
Country/Countries:
Year of publication: 2018
The economic impact of debt advice
This study explores the economic impact of debt advice, comparing the experiences of those who have or haven't sought debt advice.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Financial Capability
Country/Countries:
Year of publication: 2018
Evaluation of MAS Budget Planner online tool
An evaluation to understand how and why financial capability outcomes are improved through use of the MAS Budget Planner, and how outcomes for users of this tool could be further improved.
Information about the programme design and rationale
Evidence about Financial Capability outcomes for programme participants
Evidence that the Financial Capability outcomes were caused by the programme
Evidence about programme implementation, feasibility, and piloting
Evidence about relative costs and benefits of the programme
Topics: Budgeting and keeping track, Saving, Financial Capability
Country/Countries: United Kingdom
Year of publication: 2018
How can we incentivise pension saving? A behavioural perspective
A review of behavioural theory and the ‘nudges’ that can be used to incentivise people to save for retirement.
A comprehensive and replicable review of all relevant studies on a topic with a summary of findings
An indicative review of a sample of relevant studies on a topic with a summary of findings
Topics: Pensions and Retirement Planning
Country/Countries: United Kingdom
Year of publication:
Evaluation of the 'Supported Rent Flexibility' pilot
A mixed method evaluation of the Supported Rent Flexibility Pilot run by Optivo Housing Association.
Information about the programme design and rationale
Evidence about Financial Capability outcomes for programme participants
Evidence that the Financial Capability outcomes were caused by the programme
Evidence about programme implementation, feasibility, and piloting
Evidence about relative costs and benefits of the programme
Topics: Saving, Credit Use and Debt, Budgeting and keeping track, Financial Capability
Country/Countries: England
Year of publication: 2018
Face-to-face advice delivered in healthcare settings to patients with renal failure and inherited metabolic disorders
Information about the programme design and rationale
Evidence about Financial Capability outcomes for programme participants
Evidence that the Financial Capability outcomes were caused by the programme
Evidence about programme implementation, feasibility, and piloting
Evidence about relative costs and benefits of the programme
Topics: Saving, Budgeting and keeping track, Credit Use and Debt
Country/Countries: England
Year of publication: 2018
Moving forward together: peer support for people with problem debt
A qualitative scoping study, commissioned by the Money Advice Service, of the potential role for peer-support to help people with problem debt in the UK.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Credit Use and Debt
Country/Countries: England
Year of publication: 2017
Better debt advice: from a moment of crisis to a lifetime of resilience
Comprehensive study into debt advice across the UK, identifying good practice and areas for development.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Credit Use and Debt, Financial Capability
Country/Countries:
Year of publication: 2017
Cheques and balances: The use of cheque cashing services in the UK
This project explores the potential impact of cheque imaging on low income, excluded and/or vulnerable consumers and sole traders, including those who use non-bank cheque clearing services.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Budgeting and keeping track, Financial Capability
Country/Countries: United Kingdom
Year of publication: 2017
Four bright coins shining at me: financial education in childhood, financial confidence in adulthood
The study analyses whether receiving regular pocket money from parents produces long lasting consequences in terms of building up a greater ability to cope with financial matters later in life.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Financial Education
Country/Countries: Netherlands
Year of publication: 2017
Financial conversation led by a microfinance worker or volunteer with a loan applicant. (A core aspect of the microfinance programmes offered by Good Shepherd Microfinance).
Information about the programme design and rationale
Evidence about Financial Capability outcomes for programme participants
Evidence that the Financial Capability outcomes were caused by the programme
Evidence about programme implementation, feasibility, and piloting
Evidence about relative costs and benefits of the programme
Topics: Credit Use and Debt, Financial Capability
Country/Countries: Australia
Year of publication: 2016
Tools for saving: using pre-paid accounts to set aside funds
Survey exploring the use of a pre-payment card set-aside function to encourage saving among lower income consumers.
Information about the programme design and rationale
Evidence about Financial Capability outcomes for programme participants
Evidence that the Financial Capability outcomes were caused by the programme
Evidence about programme implementation, feasibility, and piloting
Evidence about relative costs and benefits of the programme
Topics: Saving
Country/Countries: USA
Year of publication: 2016
The role of financial education in decision-making for retirement
An OECD evidence review to understand the role of financial literacy relating to retirement, the challenges around retirement decisions and how FinEd needs to change according to main pension system.
A comprehensive and replicable review of all relevant studies on a topic with a summary of findings
An indicative review of a sample of relevant studies on a topic with a summary of findings
Topics: Pensions and Retirement Planning
Country/Countries: United Kingdom, United States, OECD member nations
Year of publication: 2016
Paying more to be poor: the poverty premium in energy, telecommunications and finance
Qualitative and quantitative research commissioned by Citizens Advice Scotland to explore the extent of the poverty premium paid by low income households and recommend how to address this.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Financial Capability
Country/Countries: Scotland
Year of publication: 2016
Understanding retirement: a deep dive into financial capability among older people
A deep dive into older adults’ financial capability in regards to managing their day-to-day finances, planning for later life, and accessing financial products, using a mixed methods approach.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Financial Capability
Country/Countries: United Kingdom
Year of publication: 2016
Financial resilience in Australia 2015
Nationally representative survey, undertaken by the Centre for Social Impact and NAB, to understand levels of financial resilience in Australia.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Financial Capability
Country/Countries: Australia
Year of publication: 2016
White Paper: Online personal finance learning
An analysis of the Open University’s ‘Managing My Money’ programme, to help people improve their financial capability and make better financial decisions.
Information about the programme design and rationale
Evidence about Financial Capability outcomes for programme participants
Evidence that the Financial Capability outcomes were caused by the programme
Evidence about programme implementation, feasibility, and piloting
Evidence about relative costs and benefits of the programme
Topics: Financial Capability
Country/Countries: UK
Year of publication: 2016
The link between financial confidence and outcomes (Canada)
Analysis of existing financial capability data of working-aged Canadians, to explore the relationship between financial confidence, knowledge and outcomes, for the Financial Consumer Agency of Canada.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Financial Capability
Country/Countries: Canada
Year of publication: 2016
New insights from the Social Market Foundation on the level and nature of financial capability in Great Britain, and recommendations for how to improve this using the Wealth and Assets Survey.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Saving, Pensions and Retirement Planning, Credit Use and Debt, Budgeting and keeping track, Financial Capability
Country/Countries: England, Scotland, Wales
Year of publication: 2016
National panel-based Canadian survey to understand use of and attitudes to payday loans and inform approaches to financial education for consumers.
Qualitative research is more exploratory, and uses a range of methods like interviews, focus groups and observation to gain a deeper understanding about specific issues - such as people’s experiences, behaviours and attitudes.
Quantitative research uses statistical or numerical analysis of survey data to answer questions about how much, how many, how often or to what extent particular characteristics are seen in a population. It is often used to look at changes over time and can identify relationships between characteristics like people’s attitudes and behaviours.
Topics: Credit Use and Debt
Country/Countries: Canada
Year of publication: 2016
